Support You Can Trust

CanCam is committed to providing quality support for our CNC machines. Each machine comes with unlimited support from our highly qualified technicians and online support system. We’ve got you covered with any support requests that may pop up. Our customers across North America confidently rely on CanCam’s support. We welcome any feedback on how we can provide better and more responsive support.

Useful Troubleshooting Links

  • Open Service Ticket

  • Your Details:
  • Your Machine:
  • Select Your Issue:
  • Priority level:
  • Share all the details. The more we know, the better we can help you. *
  • Please add marked up photos or short video clips that can help us get a better understanding of the situation. If it's a software related issue, please include the Lightburn file (.lbrn) or vectric (.crv) as well.
  • Max. file size: 64 MB.
  • This field is for validation purposes and should be left unchanged.